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Privacy Policy

Welcome to CrownJewelz UK. As a premier crypto and fiat casino platform in the UK, we understand that our players value both rapid transactions and ironclad digital privacy. This Privacy Policy details exactly how your personal and financial information is handled across our official website and Progressive Web App (PWA).

1. Our Privacy Ethos

Our core philosophy is simple: we respect your digital footprint. We only collect data that is strictly necessary to maintain a secure gaming environment, process your crypto or fiat transactions, and fulfill our regulatory obligations. Your personal details are never sold to external marketing agencies.

2. Information We Collect

To provide access to our 12,000+ games seamlessly, we process specific categories of data:

  • Account and Verification Data: When you register, we collect your email, mobile number, and date of birth. Due to our strict Know Your Customer (KYC) requirements, we also verify your identity to ensure eligible gambling and confirm compliance with international and UK standards.
  • Financial Details: Whether you are depositing via Bitcoin, Tether, or Revolut, we process transactional data to facilitate instant deposits and rapid withdrawals. Note: We do not hold your private crypto keys.
  • Technical and PWA Data: We automatically gather non-identifying metrics, such as browser type, IP address, and interaction data, to optimise performance across both desktop browsers and our mobile PWA.
  • Support Logs: If you utilise our live chat or email support, we retain those communications to track your queries and ensure a resolution within our one-hour target.

3. Advanced Security Infrastructure

We employ enterprise-grade security to ensure there is no cyber compromise or data interception:

  • 256-bit SSL Encryption: Every piece of data shared between your device and CrownJewelz is guarded by advanced 256-bit SSL encryption, guaranteeing absolute confidentiality.
  • Data Minimisation and Storage: We retain your information only as long as required by law or for legitimate operational purposes, after which it is securely permanently erased.

4. Your Rights as a Player

You maintain complete control over your personal data:

  • Access, Amendment, and Erasure: You can request a copy of the data we hold, correct any inaccuracies, or ask for complete deletion of your profile by emailing us at [email protected].
  • Cookies Management: We use essential cookies to keep you logged in and ensure smooth navigation. You can adjust your browser settings to block non-essential cookies at any time.